Shipping policy

At TervannorRugs, we are excited to offer FREE worldwide shipping (excluding custom products). Most of our rugs are shipped via reliable sea freight, ensuring quality delivery while keeping costs low for our customers.

🕒 Order Processing

We typically take 1 to 5 business days to process and prepare your order. Our team takes care to ensure your order is packed properly and shipped on time.

🌍 Delivery Time

Once your order has been shipped, standard sea shipping usually takes 3 to 4 weeks, depending on your destination.

Need it sooner?
We offer express air shipping upon request. Additional fees will apply — please contact us before placing your order if you'd like to upgrade to air freight.

Please note:

  • Delivery times may vary based on your location, seasonal delays, and customs clearance.

  • Some rugs are shipped directly from our international partners to provide you with exclusive, high-quality designs.

📦 Tracking Your Order

After your rug is shipped, you will receive a confirmation email or SMS (if a phone number was provided) with your tracking number and a link to monitor the delivery status.

Tracking information typically updates within 1 to 5 business days after shipment.

🏠 Address Accuracy

Please double-check your shipping address before completing your purchase.
If you need to make corrections, email us as soon as possible at Leander@tervannorrugs.com, and we will do our best to update the details before the order ships.

🔁 Return Policy Reminder

Return shipping costs are the customer’s responsibility, unless the rug arrives damaged or incorrect.
For detailed steps and conditions, please refer to our Return Policy.

📭 Lost or Stolen Packages

TervannorRugs is not responsible for lost or stolen items once tracking shows the order has been delivered.
If this happens, please contact the shipping carrier first.
Still need help? Feel free to reach out to us at Leander@tervannorrugs.com — we’re happy to assist.