Refund policy

Return Policy – TervannorRugs

Your satisfaction is our top priority at TervannorRugs. If you're not completely happy with your purchase, we’re here to help.

Returns & Exchanges

We offer a 30-day return window starting from the date of delivery. To qualify for a return, the rug must be:

  • In new, unused condition

  • Free of stains, damage, or visible wear

  • Returned with original packaging (or equivalent secure packaging if unavailable)

We do not accept returns on customized, personalized, or special-order rugs unless they arrive damaged or defective.

Return Process

To initiate a return, please contact us at Leander@tervannorrugs.com. Be sure to include:

  • Your order number

  • The reason for the return

  • Relevant photos (if applicable)

Our customer support team will respond within 24 hours with return instructions.

Return Shipping

  • If the return is due to a change of mind, ordering the wrong item, or other non-product-related reasons, the customer is responsible for return shipping costs. Shipping costs vary depending on the carrier.

  • If the return is due to a damaged, defective, or incorrect item, we will cover the full cost of return shipping.

Refunds

Once we receive and inspect your returned rug, we’ll notify you by email. If approved, your refund will be issued within 7 business days back to your original payment method.

Please note: Shipping and handling fees are non-refundable.

Proof of Purchase

To ensure a smooth return process, please provide your order confirmation email or order number when contacting us.

Need Help?

For questions or concerns regarding returns, feel free to email us directly at Leander@tervannorrugs.com.
Our friendly support team is always here to help!

Thank you for choosing TervannorRugs. We truly appreciate your support and trust.